Who we are
Our website address is: https://bonita.lu
This webshop is operated by Bonita.lu – Alexandra Clarens, a company registered in Luxembourg under business registration number A43716, with its registered office at 57, A Pourpelt L-8071 Bertrange.
For all data protection inquiries, you can contact us at alexandra@bonita.lu.
Data Controller
The data controller responsible for your personal information is Bonita.lu – Alexandra Clarens..
Legal Basis for Processing
We process personal data on the following legal bases:
- Our legitimate interests (such as fraud prevention, analytics, and website improvement)
- Your consent (for newsletter subscriptions, optional cookies, or contact forms)
- The performance of a contract (for processing and fulfilling your orders)
- Legal obligations (such as accounting and tax compliance)
Legal Basis for Processing
When you make a purchase through our webshop, we collect personal information such as your name, billing and shipping address, email address, and payment details.
This information is used solely to process your order, manage delivery, and provide customer service.
Payment details are processed securely through third-party payment providers such as PayPal or Stripe and are never stored on our servers.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture (if applicable) becomes visible to the public alongside your comment.
Media
If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.
Cookies
Our website uses cookies to enhance your experience. Cookies help store your preferences, manage shopping cart contents, and analyze website performance.
Some cookies are essential for the website to function, while others are optional (e.g., analytics or marketing cookies). You can manage or disable cookies in your browser settings or via the cookie consent banner.
If you leave a comment, you may choose to save your name, email, and website in cookies for convenience. These last one year.
When you log in, we set cookies to save your login information and display preferences. Login cookies last two days; display cookies last one year. If you select “Remember Me,” your login persists for two weeks.
If you log out, login cookies are removed.
For more details, please see our Cookie Policy at bonita.lu/cookies.
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other website directly.
These external websites may collect data, use cookies, and track your interaction with their content. We are not responsible for their privacy practices.
Analytics
We may use analytics tools such as Matomo to better understand how visitors use our website. Analytics cookies help us improve navigation, product offerings, and usability. These tools collect anonymized information such as your IP address and browsing behavior.
Third-Party Services
We share data only with trusted service providers who help operate our webshop, including:
- Payment processors (e.g., PayPal, Stripe)
- Shipping companies (for order delivery)
- Web hosting and analytics providers (e.g., WordPress, Google Analytics) All third parties comply with GDPR and process your data only under our instructions and for the purposes outlined in this policy.
Data Retention
We retain personal data only as long as necessary:
- Comments are kept indefinitely unless you request their deletion.
- Order and payment data are kept for up to 10 years to comply with Luxembourg accounting and tax laws.
- Customer support and marketing data are kept for up to 3 years after the last contact.
Data Security
We use SSL encryption and other security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Access to your data is limited to authorized personnel and trusted partners who are bound by confidentiality agreements.
Your Rights
Under the General Data Protection Regulation (EU 2016/679), you have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Withdraw your consent at any time
- Request data portability to another service provider
To exercise these rights, please contact alexandra@bonita.lu. We will respond within 30 days of your request.
Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Complaints
If you believe your personal data has been mishandled, you have the right to file a complaint with the Luxembourg data protection authority (Commission nationale pour la protection des données – CNPD):
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Payment and order information is transmitted securely to our payment and logistics partners.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available at https://bonita.lu/privacy-policy. Continued use of the website after updates indicates your acceptance of the revised policy.
Contact
For questions about this Privacy Policy or your personal data, please contact:
Bonita.lu – Alexandra Clarens
Email: alexandra@bonita.lu
Address: 57, A Pourpelt L-8071 Bertrange